Privacy policy

1. GENERAL

This Privacy Policy applies to personal data (hereinafter, the "Data") that we collect from you in order to provide you with the products and services that we offer.

We attach particular importance to the protection of your personal data, in accordance with the provisions of Regulation (E.U.) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, as well as the Act of 30 July 2018 on the protection of individuals with regard to the processing of personal data.

By using our site or by communicating your Data to us when requesting information or commercial offers, directly or through our partners, you accept the practices described in this Privacy Policy. If you do not accept the provisions of this policy, please do not use our site and do not communicate your Data to us. In this case, you agree not to benefit from all the services and other advantages offered by XLG FACILITY.

2. CONTACT DETAILS OF THE CONTROLLER

XLG FACILITY SA (hereinafter referred to as "XLG FACILITY"), whose registered office is at Rue du Maréchal Foch 21, 4400 Flémalle (Belgium) and which is registered with the Crossroads Bank for Enterprises under number (BE) 0451.459.774, is responsible for processing the personal data that you provide to us directly via our website XLG.EU, directly when contacting XLG FACILITY or indirectly via a request for an offer from a partner.

3. WHAT DATA DO WE COLLECT, FOR WHAT PURPOSES, ON WHAT LEGAL BASIS AND FOR HOW LONG?

This concerns the Data that you communicate to us on the one hand via the forms offered on the XLG.EU website and on the other hand via cookies placed by us or, more generally, by third-party services.

We will only use your Data for these purposes.

We will retain your Data for as long as is necessary for the purposes for which it was collected, and in accordance with current legislation. At the end of the retention period, we will make every effort to ensure that your Data has been made unavailable.

3.1 Contact form

The purpose of this form is to enable us to process your request concerning the services and products we offer.

Through the latter, we collect your surname, first name, company name, zip code, telephone number, e-mail address, the service you are looking for, as well as any other information you provide through the free comment area.

The legal basis for this processing is the execution of a pre-contractual measure.

We keep your Data for as long as is necessary to process your request.

3.2 Application form

The purpose of this form is to enable us to process your application.

Through the latter, we collect your surname, first name, telephone number, e-mail address, CV and cover letter, any recommendations you may have, and any other information you provide through the free comments section.

The legal basis for this processing is the execution of a pre-contractual measure.

We keep your Data for a period of 6 months or, with your consent, 2 years as part of our recruitment reserve.

3.3 Customer portal management

The purpose of this processing is to enable us to manage your user account and to ensure its maintenance and security.

This processing concerns your email address, your password and all information related to your customer account.

The legal basis for this processing is our legitimate interest.

We keep your Data for as long as your customer account is active.

3.4 Purchasing and billing

The purpose of this processing is to enable us to manage your online purchases made through our e-shop and invoicing.

As part of this processing, we collect your surname, first name, company name, country or region, billing and delivery address, telephone number, e-mail address, payment information (payment methods, card number, etc.), information relating to your purchases, and any other information you provide to us in the free comments section.

The legal basis for this processing is the performance of the contract.

We keep your Data for a period of 7 years from the end of the contractual relationship.

3.5. Delivery management

The purpose of this processing is to enable us to manage your orders placed through our e-shop.

For this purpose, we process your first and last name, your company name, your country or region, your billing and delivery address, your telephone number, your e-mail address, information relating to your purchases, and any other information you provide to us in the comments section.

The legal basis for this processing is the performance of the contract.

We keep your Data for a period of 7 years from the end of the contractual relationship.

3.6. Customer service

The purpose of this processing is to enable us to manage your requests for information and assistance.

As part of this processing, we process all relevant information in connection with your request. This data may include your surname, first name, company name, country or region, billing and delivery address, telephone number, e-mail address, purchase information and any other information you provide in the comments section.

The legal basis for this processing is our legitimate interest.

We keep your Data for as long as is necessary to process your request.

3.7. Accounting

The purpose of this processing is to enable us to manage our accounts.

As part of this processing, we process your first and last name, your company name, your country or region, your billing and delivery address, your telephone number, your e-mail address, your payment information (payment methods, card number, etc.), information relating to your purchases, as well as any other information you communicate to us through the free comment area.

We carry out this processing in accordance with our legal obligations.

We keep your Data for a period of 7 years from the end of the contractual relationship.

3.8. Cookie management

This website uses cookies.

A cookie is a small file distributed with the pages of a website and stored by the browser on the hard disk of your computer, tablet or telephone. The information it contains may be sent back to the site's servers during a subsequent visit, enabling the site's author to track the user's activity.

It should be noted that behind the term "cookies" we also consider any other technical tracking process, such as "scripts" in general. A script is a piece of programming code used to make a website function interactively. Finally, "web beacons" or "web beacons" or "social media cookies" are also cookies.

Cookies make it possible to personalize content and offer functionalities necessary for the proper functioning of a website, such as checking a shopping cart or memorizing a language choice. Certain cookies may be placed or controlled by third parties (partners or subcontractors) for marketing targeting purposes.

3.8.1. Technical cookies ("Necessary" or "Preferred")

We use certain cookies to remember your settings and preferences, such as the language you have chosen. These cookies are essential to the proper functioning of the site and cannot be deactivated without affecting the site's operation. This type of cookie or similar technology does not allow us to collect any Data that could identify you.

3.8.2. Audience measurement cookies

We use this information to analyze and improve Site performance. We use tools that collect, for example, your IP address when you connect, the date and time you access the Site, the pages you visit, the type of browser you use, the platform and/or operating system you use.

The legal basis for this processing is your consent.

3.8.3. Marketing cookies

Marketing cookies are used to track visitors through the Site. The aim is to display advertisements that are relevant and interesting to the individual user and therefore more valuable to third-party publishers and advertisers.

The legal basis for this processing is your consent.

3.8.4. Consent

Your consent can be modified or withdrawn at any time by exercising your preferences HERE

3.8.5. List of cookies used on this site :

When you give your consent to all cookies, the following cookies may be set:

This website uses cookies. Cookies enable us to personalize content and ads, offer social media features and analyze our traffic. We also share information about the use of our site with our social media, advertising and analytics partners, who may combine this with other information you have provided to them or that they have collected through your use of their services.

Cookies are small text files that can be used by websites to make the user experience more efficient.

The law states that we can only store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies, we need your permission.

This site uses different types of cookies. Some cookies are placed by third-party services that appear on our pages.

You can change or withdraw your consent at any time from the Cookie Statement on our website.

To find out more about who we are, how you can contact us and how we process personal data please see our Privacy Policy.

Please indicate the identifier of your consent and the date you contacted us regarding your consent.

Your consent applies to the following domains: damage-control.be, belcco.be, home.xlg.eu, go.xlg.eu, shop.xlg.eu, xlg.eu

Your current status: All authorized.

Identifier of your consent: 1pkZMwkHQztwaY3mKMEJnweOu8wl/jqz54E/YH5aqv8C95NyY+U+pg==Date of consent: Friday, March 15, 2024 16:03:11 UTC+1

Change consent | Withdraw consent
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4. TO WHOM MAY YOUR DATA BE TRANSMITTED?

Your Data may be communicated to other companies belonging to XLG FACILITY for the aforementioned purposes.

In the course of providing our services, particularly for marketing purposes, we may subcontract some or all of our tasks to technical subcontractors under contract with us.

XLG FACILITY requires its subcontractors to comply with Data protection legislation and to provide sufficient guarantees regarding the implementation of appropriate technical and organizational measures, so that processing meets the requirements of applicable Data protection legislation and guarantees the protection of your rights.

We do not sell or otherwise disclose the Data we collect about you to third parties.

In certain circumstances, our website and applications will provide you with plugins from different social networks. If you choose to interact with a social network site such as Facebook, Instagram, LinkedIn or YouTube, your activity on our site or via our applications will also be accessible on that social network. Please read the privacy policies of these social networks for detailed information on the collection and transfer of personal information, your rights and how you can obtain a satisfactory privacy setting.

5. WHAT ARE YOUR RIGHTS?

• Right of access: you have the right to have confirmation that your Data is being processed, to have access to your Data at any time and free of charge, and to obtain a copy of your Data.
• Right of rectification: you have the right to demand that incorrect Data be corrected, that incomplete Data be completed and that inappropriate or no longer necessary Data be deleted. We draw your attention to the fact that you are obliged at all times to check the accuracy of the Data you provide to us.
• Right to erasure: if you no longer wish your Data to be processed and you qualify for the right to erasure, we will delete your Data from our database.
• Right to portability: where necessary, you will also have the right to the portability of your Data under the conditions set out in the applicable Data protection legislation.
• Right to object: you have the right to object to the use of your Data when the processing is based on the legitimate interests of XLG FACILITY.
• Right to limit processing: finally, you have the right to obtain from XLG FACILITY the limitation of the processing of your Data, in accordance with the applicable Data protection legislation.

6. HOW TO ASSERT YOUR RIGHTS

By sending an email to info@xlg.eu or a letter to the Head Office of

XLG FACILITY

Rue du Maréchal Foch, 21

4400 Flémalle

Belgium

7. WHAT HAPPENS IN THE EVENT OF A DISPUTE?

If you feel that we are in breach of any of our legal and/or contractual obligations, please contact us by email at info@xlg.eu. We will do our utmost to follow up as soon as possible.

Any claim, complaint or grievance should be addressed to XLG FACILITY's head office.

If you are not satisfied with our response, you have the right to lodge a complaint with the supervisory authority in your country, a list of which is available here:
https://edpb.europa.eu/about-edpb/board/members_fr

You can also contact the Belgian supervisory authority responsible for XLG FACILITY ("Lead Partner" authority):

DATA PROTECTION AUTHORITY

Rue de la Presse 35

1000 Brussels

Mail: CONTACT@APD-GBA.BE

8. INFORMATION CONCERNING CHILDREN

As a general rule, we do not intentionally collect personal information from children under the age of 13. If we discover that we have inadvertently collected information from children under 13, we will take steps to delete the information as soon as possible, unless we are required to retain it by applicable law.

If, however, we need to collect information from children under the age of 13, we will obtain the consent of the person with parental responsibility for that child before using his or her personal information.

9. LINKS TO OTHER WEBSITES AND SERVICES

Our sites may contain links to third-party sites, and some of our services give you access to third-party services (such as social networks).

We have no control over how third-party sites and services treat your personal information. We do not review third-party sites and services, and we are not responsible for these third-party sites and services or their privacy practices. Please read the privacy statements of any third-party sites or services you access from our sites or services.

10. SAFETY

We have developed appropriate technical and organizational security rules to prevent the destruction, loss, falsification, modification, unauthorized access, accidental communication to third parties and any other unauthorized processing of Data.

11. LIMITATION OF LIABILITY CLAUSE

XLG FACILITY's liability will be limited to direct damages, to the exclusion of any indirect damages. XLG FACILITY can never be held responsible for damages deemed indirect such as, but not limited to, loss of Data, financial or commercial loss, loss of profits, increase in overheads, disruption of planning.

In addition, XLG FACILITY cannot be held responsible for any damage resulting from illegitimate manipulation of the Data by third parties (theft of Data, viruses, phishing or other computer offences).

We would also like to point out that links to the Website may contain hypertext links and other references to other sites which we do not manage or control and to which these provisions do not apply. We are not responsible for the content of these websites, nor for the offers, products and services they provide. We therefore recommend that you carefully read the privacy policy of each site you visit, which may differ from the present policy.